General insurance has been our core business for more than 200 years. In Norway we also offer pension and savings products. The Group's operations are divided into six business areas.
Market leader in the private market
The Private segment provides a wide range of general insurance products and services to private individuals in Norway, and handles sales, customer service and claims settlement.
| About Private | |
| Brands | Gjensidige, Gouda |
| Combined ratio | 70.8 % |
| Customer retention | 90 % |
| Number of employees | 821 |
| Number og customers | 780.000 |
Market leader in the commercial market
The Commercial segment provides a wide range of general insurance products to commercial and agricultural customers, and the public sector in Norway. The segment handles sales, customer service and claims settlement.
| Facts about commercial | |
| Brands | Gjensidige, Gouda |
| Combined ratio | 76,5 % |
| Customer retention | 92 % |
| Number of employees | 579 |
| Number of customers | 150.000 |
Established player in an attractive market
The Denmark segment includes the Group’s general insurance operations in the Danish private, commercial and municipal markets. The segment handles sales, customer service and claims settlement. Approximately 40 per cent of earned premiums come from the private market, while the remainder comes from the commercial market, Gouda and Mølholm Forsikring.
| Facts about Denmark | |
| Brands | Gjensidige, Gouda |
| Combined ratio | 86,5 % |
| Costumer retention | 82 % |
| Number of employees | 742 |
| Number of customers | 570.000 |
Challenger in a mature market
The Sweden segment includes the Group’s general insurance operations in the Swedish private, commercial and municipal markets. The segment handles sales, customer service and claims settlement. Approximately 50 per cent of earned premiums come from the private market, while the other half comes from the commercial market.
| Facts about Sweden | |
| Brands | Gjensidige, Gouda |
| Combined ratio | 95,2 % |
| Customer retention | 77 % |
| Number of employees | 248 |
| Number of customers | 150 000 |
Established participant in consolidated market with strong growth potential
The Baltic segment includes the Group’s general insurance operations in Lithuania, Latvia and Estonia, aimed at the private and commercial markets. The segment handles sales, customer service and claims settlement. Approximately 50 per cent of earned premiums come from the private market, while the other half comes from the commercial market.
| Facts about Baltics | |
| Brands | Gjensidige |
| Combined ratio | 94,2 % |
| Customer retention | 68 % |
| Number of employees | 682 |
| Number of customers | 430.000 |
Well positioned in a growing market
The Pension segment offers defined contribution occupational pension schemes for businesses, in addition to individual pension savings agreements and disability pension. Pension is a priority area that helps to ensure that Gjensidige can be a complete supplier of insurance and pension products to private and commercial customers. The business contributes to stronger customer relations and loyalty among our general insurance customers. ‘Individual pension account’ will be launched in the market in 2021, and Gjensidige is well under way with the preparations for the scheme.
| Facts about pension | |
| Brand | Gjensidige |
| Number of employees | 87 |
| Number of customers | 350 000 |