General insurance has been our core business for more than 200 years. In Norway we also offer pension and savings products. The Group's operations are divided into six business areas.
Market leadership and beyond
The Private segment provides a wide range of general insurance products and services to private individuals in Norway, and handles sales, customer service and claims settlement
| About Private | |
| Brands | Gjensidige, Gouda |
| Combined ratio | 70.7 % |
| Customer retention | 90 % |
| Number of employees | 729 |
| Number og customers | 795.000 |
Market leader in the commercial market
The Commercial segment provides a wide range of general insurance products to commercial and agricultural customers, and the public sector in Norway. The segment handles sales, customer service and claims settlement.
| Facts about commercial | |
| Brands | Gjensidige, Gouda |
| Combined ratio | 77.8 % |
| Customer retention | 91 % |
| Number of employees | 575 |
| Number of customers | 155.000 |
Fit for future
In Denmark, Gjensidige offers a wide range of general insurance products to private and commercial customers, including agriculture and the public sector. We also offer specialised travel insurance in the Nordic market.
The segment handles sales, customer service and claims settlement. About 40 per cent of earned premiums come from the private market, while the rest comes from the commercial market
| Facts about Denmark | |
| Brands | Gjensidige, Gouda |
| Combined ratio | 82.9 % |
| Costumer retention | 82 % |
| Number of employees | 741 |
| Number of customers | 534.000 |
An aspiring challenger
The Sweden segment includes the Group’s general insurance operations in the Swedish private and commercial markets. The segment handles sales, customer service and claims settlement.
About 50 per cent of earned premiums come from the private market, while the other half comes from the commercial market
| Facts about Sweden | |
| Brands | Gjensidige, Gouda |
| Combined ratio | 94.1% |
| Customer retention | 79 % |
| Number of employees | 209 |
| Number of customers | 140 000 |
Capitalising on attractive market growth
The Baltic segment includes the Group’s general insurance operations in Lithuania, Latvia and Estonia, aimed at the private and commercial markets.
The segment handles sales, customer service and claims settlement. About 50 per cent of earned premium come from the private market, while the other half comes from the commercial market.
| Facts about Baltics | |
| Brands | Gjensidige |
| Combined ratio | 106.8 % |
| Customer retention | 69 % |
| Number of employees | 707 |
| Number of customers | 465.000 |
Well positioned in a growing market
Gjensidige Pensjonsforsikring offers defined contribution occupational pension schemes for businesses, in addition to individual pension savings agreements and disability pension. Pension is a priority area that helps to ensure that Gjensidige can be a complete supplier of insurance and pension products to private and commercial customers.
The business contributes to stronger customer relations and loyalty among our general insurance customers. ‘Own pension account’ launched in 2021.
| Facts about pension | |
| Brand | Gjensidige |
| Number of employees | 87 |
| Number of customers | 350 000 |