Business areas

General insurance has been our core business for more than 200 years. In Norway we also offer pension and savings products. The Group's operations are divided into six business areas.

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General Insurance Private

Market leadership and beyond
The Private segment provides a wide range of general insurance products and services to private individuals in Norway, and handles sales, customer service and claims settlement

 

Facts

  • Market shares as at third quarter 2021
  • Gross earned premiums  2021  were NOK 10,134  million
  • Intern
    • Office channel
    • Call center
    • Internet
    • Partners
About Private  
Brands Gjensidige, Gouda
Combined ratio 70.7 %
Customer retention 90 %
Number of employees 729
Number og customers 795.000

General insurance Commercial

Market leader in the commercial market
The Commercial segment provides a wide range of general insurance products to commercial and agricultural customers, and the public sector in Norway. The segment handles sales, customer service and claims settlement.

 

Facts

  • Market shares as at third quarter 2021
  • Gross earned premiums 2021  were NOK 10,415 million
  • Intern
    • Office channel
    • Call center
    • Internet
    • Partners
  • Eksternal
    • Brokers
Facts about commercial  
Brands Gjensidige, Gouda
Combined ratio 77.8 %
Customer retention 91 %
Number of employees 575
Number of customers 155.000

General Insurance Denmark

Fit for future
In Denmark, Gjensidige offers a wide range of general insurance products to private and commercial customers, including agriculture and the public sector. We also offer specialised travel insurance in the Nordic market.

The segment handles sales, customer service and claims settlement. About 40 per cent of earned premiums come from the private market, while the rest comes from the commercial market

 

Facts

  • Market shares as at fourth quarter 2020
  • Gross earned premiums 2021 were NOK 6,187 million
  • Intern
    • Office channel
    • Call center
    • Internet
    • Partners
  • Eksternal
    • Brokers
Facts about Denmark  
Brands Gjensidige, Gouda
Combined ratio 82.9 %
Costumer retention 82 %
Number of employees 741
Number of customers 534.000

General Insurance Sweden

An aspiring challenger
The Sweden segment includes the Group’s general insurance operations in the Swedish private and commercial markets. The segment handles sales, customer service and claims settlement.

About 50 per cent of earned premiums come from the private market, while the other half comes from the commercial market

 

Facts

  • Market shares as at third quarter 2021
  • Gross earned premiums 2021 were NOK 1,695 million
  • Intern
    • Call center
    • Internet
    • Partners
  • Eksternal
    • Brokers
Facts about Sweden  
Brands Gjensidige, Gouda
Combined ratio 94.1%
Customer retention 79 %
Number of employees 209
Number of customers 140 000

General Insurance Baltics

Capitalising on attractive market growth
The Baltic segment includes the Group’s general insurance operations in Lithuania, Latvia and Estonia, aimed at the private and commercial markets.

The segment handles sales, customer service and claims settlement. About 50 per cent of earned premium come from the private market, while the other half comes from the commercial market.

 

Facts

  • Market shares as at third quarter 2021
  • Gross earned premiums 2021 were NOK 1,190 million
  • Intern
    • Office channel
    • Call center
    • Internet
    • Partners
  • Eksternal
    • Brokers
Facts about Baltics  
Brands Gjensidige
Combined ratio 106.8 %
Customer retention 69 %
Number of employees 707
Number of customers 465.000

Pension

Well positioned in a growing market
Gjensidige Pensjonsforsikring offers defined contribution occupational pension schemes for businesses, in addition to individual pension savings agreements and disability pension. Pension is a priority area that helps to ensure that Gjensidige can be a complete supplier of insurance and pension products to private and commercial customers.

The business contributes to stronger customer relations and loyalty among our general insurance customers. ‘Own pension account’ launched in 2021.

 

Facts

  • Market shares as et third quarter 2021
  • Asset under management in  2021 were NOK 51.500 million
Facts about pension  
Brand Gjensidige
Number of employees 87
Number of customers 350 000