Business areas

General insurance has been our core business for more than 200 years. In Norway we also offer pension and savings products. The Group's operations are divided into six business areas.

Default

General Insurance Private

The Private segment provides a wide range of general insurance products and services to private individuals in Norway, and handles sales, customer service and claims settlement

 

Facts

  • Market shares as at third quarter 2022
  • Gross earned premiums  2022  were NOK 10,801million
  • Intern
    • Office channel
    • Call center
    • Internet
    • Partners
About Private  
Brands Gjensidige, Gouda
Combined ratio 71.5 %
Customer retention 90 %
Number of employees 767
Number og customers 805.000

General insurance Commercial

The Commercial segment provides a wide range of general insurance products to commercial and agricultural customers, and the public sector in Norway. The segment handles sales, customer service and claims settlement.

 

Facts

  • Market shares as at third quarter 2022
  • Gross earned premiums 2021  were NOK 11,513 million
  • Intern
    • Office channel
    • Call center
    • Internet
    • Partners
  • Eksternal
    • Brokers
Facts about commercial  
Brands Gjensidige, Gouda
Combined ratio 75.4 %
Customer retention 91 %
Number of employees 593
Number of customers 155.000

General Insurance Denmark

In Denmark, Gjensidige offers a wide range of general insurance products to private and commercial customers, including agriculture and the public sector. We also offer specialised travel insurance in the Nordic market.

The segment handles sales, customer service and claims settlement. About 35 per cent of earned premiums come from the private market, while the rest comes from the commercial market

 

Facts

  • Market shares as at fourth quarter 2022
  • Gross earned premiums 2021 were NOK 6,636 million
  • Intern
    • Office channel
    • Call center
    • Internet
    • Partners
  • Eksternal
    • Brokers
Facts about Denmark  
Brands Gjensidige, Gouda, Dansk Tandforsikring
Combined ratio 82.9 %
Costumer retention 87,2 %
Number of employees 860
Number of customers 565.000

General Insurance Sweden

The Sweden segment includes the Group’s general insurance operations in the Swedish private and commercial markets. The segment handles sales, customer service and claims settlement.

About 45 per cent of earned premiums come from the private market, while 55 per cent comes from the commercial market

 

Facts

  • Market shares as at third quarter 2022
  • Gross earned premiums 2022 were NOK 1,699 million
  • Intern
    • Call center
    • Internet
    • Partners
  • Eksternal
    • Brokers
Facts about Sweden  
Brands Gjensidige, Gouda
Combined ratio 93.6 %
Customer retention 80 %
Number of employees 247
Number of customers 140 000

General Insurance Baltics

The Baltic segment includes the Group’s general insurance operations in Lithuania, Latvia and Estonia, aimed at the private and commercial markets.

The segment handles sales, customer service and claims settlement. About 50 per cent of earned premium come from the private market, while the other half comes from the commercial market.

 

Facts

  • Market shares as at third quarter 2022
  • Gross earned premiums 2022 were NOK 1,298 million
  • Intern
    • Office channel
    • Call center
    • Internet
    • Partners
  • Eksternal
    • Brokers
Facts about Baltics  
Brands Gjensidige
Combined ratio 106.9 %
Customer retention 62 %
Number of employees 683
Number of customers 385.000

Pension

Gjensidige Pensjonsforsikring offers defined contribution occupational pension schemes for businesses, in addition to individual pension savings agreements and disability pension. Pension is a priority area that helps to ensure that Gjensidige can be a complete supplier of insurance and pension products to private and commercial customers.

The business contributes to stronger customer relations and loyalty among our general insurance customers. ‘Own pension account’ launched in 2021.

 

Facts

  • Market shares as et third quarter 2021
  • Asset under management in  2021 were NOK 51.500 million
Facts about pension  
Brand Gjensidige
Number of employees 87
Number of customers 350 000