Open and honest communication
Open and honest communication is important, both internally and externally. This must naturally be weighed in relation to the necessary confidentiality and duty of secrecy. Open and honest communication is a prerequisite for making the right decisions and for elucidating all aspects of a matter. Furthermore, it is important that you report any matters that warrant criticism.
Only those authorised to make statements on behalf of the company may do so externally. You are also expected to be cautious about how you express yourself in social media in contexts where you could be perceived as a representative of Gjensidige.
Gjensidige shall be characterised by high ethical standards. A good business culture and a positive reputation are preconditions for our business. You are responsible for keeping up-to-date with the guidelines and statutory provisions that apply to your area of responsibility. The ethical rules also provide guidance on how you should act in order to comply with Gjensidige's values and norms. If you are in doubt, contact your immediate superior.
The ethical rules can be viewed here
Discrimination and harassment
In Gjensidige, we have a joint responsibility to contribute to a team spirit and a good working environment. Each employee is expected to behave with respect and consideration and to display common courtesy in relation to colleagues, competitors, customers and others. By being inclusive and involved, we make each other better. Gjensidige has zero tolerance for discrimination and harassment. This includes unwanted sexual attention. Anyone who feels that they have been discriminated against or harassed shall be taken seriously.
Discrimination refers to unequal treatment due to gender, age, ethnicity, cultural background, religion, social affiliation, disability, sexual orientation, marital status or political convictions. Harassment refers to someone being subjected to negative actions over time from one or more persons.
How to help combat discrimination and harassment:
- You must treat everyone with respect and openness.
- Always keep in mind that reward and recognition should be given based on what a person does, not based on who he or she is.
Data protection and declaration of confidentiality
Data protection concerns the right to a private life and to control your own personal data.
Gjensidige's customers and employees must be able to trust that this information is handled in accordance with the applicable laws and regulations, and that relevant information is accessible and of a high quality.
All personal data must therefore be processed in a legal and fair manner, and in a way that enables the person concerned to access the information.
Personal data shall only be obtained for specific, explicitly stated and justified purposes, and not be further processed in a manner that is incompatible with these purposes.
You are responsible for familiarising yourself with the relevant guidelines for your area of responsibility, and acting in accordance with these.
Corporate social responsibility and sustainability
Gjensidige has taken its corporate social responsibility seriously and created a sense of security for over 200 years. We are expected to do even more going forward. Corporate social responsibility is ingrained in the overall strategy and is recognised in the Group as a key factor for long-term, sustainable value creation. Goals that will influence our choices in future have been developed as a means of implementing the overall strategy. Gjensidige’s sustainability goals also underpin the UN's sustainable development goals, and form the basis for status reports on our work in relation to climate and the environment, social conditions, and management and control.
Health, safety and the environment (HSE)
Gjensidige aims to develop and maintain a positive internal working environment. It is, therefore, important that our employees take active responsibility for ensuring a good working environment. In order to succeed in our HSE work, every individual must be familiar with their duties and adhere to the guidelines that apply to their work.
How to act according to our HSE rules:
- You are familiar with the laws, regulations and established procedures that apply to your work.
- You contribute to a secure and positive working environment and prevent harm to the natural environment
- You speak out when you need competence-raising measures and training.
- You use the necessary protective equipment or other aids as necessary or when required.
- You inform your employer or safety delegate if any harassment or discrimination is brought to your attention.
- You contribute to the development and implementation of follow-up plans if you are absent due to an accident, illness, etc.
- You inform your immediate superior of any breaches of laws/regulations/errors or defects (deviations)
Notification (whistleblowing) means reporting censurable matters to someone who can do something about them. Examples of censurable matters are violations of statutory provisions and internal rules and guidelines.
Since such matters can be rectified, notification is essential, both for the Group and for society at large. Employees who are willing to report censurable matters are therefore an important resource for the Group.
There are several channels for giving notification. Employees can always give written or oral notification to their superior, the HR partner, Director of Risk Management HR, employee representatives, safety delegates or the chair of the Working Environment Committee. You can also use Gjensidige's notification channel, where you will also be able to remain anonymous.
How to become a good whistle-blower:
- You familiarise yourself with our notification procedures.
- You inform us of unacceptable conditions, and notify us about censurable matters in the workplace.
- Keep in mind that you have a special duty to report criminal offences, or if life or health is at risk.